Can I order a product by phone?

Yes, all you have to do is call 07xx xxx xxx and a consultant will take you step by step through all the stages of making an order.

I am a distributor and I want to place an order, how do I do it?

First you must log in to your account with the data you have received from the representative of CORIOLAN IMPEX SRL, after which you can access the online store with personalized prices and place the desired order. Orders for products from the online store are delivered only in Romania.

Can I cancel an order?

You can cancel the order by calling 07xx xxx xxx or by completing the order cancellation form. Each order will receive a confirmation email containing a custom link to the order cancellation form.

To avoid processing and shipping, please cancel your order within 24 hours of placing it.

Can I order from abroad?

Orders made for products from the online store are delivered only in Romania.

Can I return the ordered products?

According to “Terms and Conditions”, ordered products can be returned in the same state they were received (with all intact labels and related documentation) within 14 calendar days of receipt, without the obligation to invoke any reason and without imposing a certain courier service. To do so, you will need to communicate your intention to return by completing the return form on the website or by calling the following 07xx xxx xxx phone number.

How long do I have to return the ordered product / products?

Products may be returned within 14 calendar days of receipt, otherwise we reserve the right not to accept the return.

Can I change the ordered product to others?

Unfortunately, we can not change products. If you are interested in other products, you can enter the site and, depending on the availability of the desired product, you can place a new order.

Where do I ship my return package?

Please send the package to us:

Bacău, Str. Vadu Bistriţei nr. 14

Products are returned exclusively through the express courier company or the Romanian Post Office

How quickly do I get my money back on the product / products returned?

Returning the return of the returned products will be done immediately after we can confirm the intact status of the returned products. We reserve the right not to accept damaged and / or worn products or damaged packaging.

How much will it cost to return the product (s)?

For all returns requested by calling 07xx xxx xxx, the return is free of charge.

Is credit card payments secure?

Processing of bank card data is done exclusively on RomCard S.A. through card processors: PayU, MobilPay and Pay Online. Entering this data is done using a 128-bit encrypted SSL connection, safe for you.

Can I pay in installments?

Unfortunately, we do not have this option at this time.

What is 3D secure?

3D Secure means a new global approach to authenticating buyers and sellers for secure Internet transactions. This security measure involves redirecting the user when making a payment on a secure page where the registration of each cardholder is done by assigning an authorization code for each online transaction.

Accepted cards are those issued under VISA (Classic and Electron) and MASTERCARD (including Maestro if they have CVV / CV2).

How is the delivery made?

Deliveries are made by courier quickly or via the Romanian Post Office.

How much does the delivery cost?

The price depends on the area of delivery, the size and weight of the package, and the chosen delivery method. For more details please call 07xx xxx xxx.

When will my ordered products arrive?

Delivery time may vary from 3 to 7 business days. Deliveries are delivered by fast courier or by Romanian Post, and when the order is shipped, you will receive an automatic notification to your e-mail address.